Client Onboarding & Support Specialist

eFulfillment Service Inc; Traverse City (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

eFulfillment Service Inc. is seeking a Client Care Specialist to onboard clients and provide frontline support for existing customers. You will handle incoming calls, respond to inquiries, coordinate with Operations to resolve issues, and manage the Client Care ticket queue for timely responses.

The ideal candidate is organized, proactive, and committed to delivering a high-quality client experience. This role requires effective communication and the ability to escalate complex issues when

Qualifications

• Experience onboarding new clients and guiding them through platform setup.
• Ability to respond to client inquiries, resolve questions, and coordinate with internal teams.
• Strong organizational skills with attention to detail and timely follow-ups.
• Proactive approach to ensure high-quality client experience.

Responsibilities

• Onboarding: assist clients with platform integration and data flow checks.
• Client Support: answer calls, respond to inquiries, and schedule meetings.
• Ticket Queue Management: monitor, triage, and assign tickets across departments.
• Coordination & Communication: liaise with Operations and internal teams to provide updates.
• Administrative Support: assist Client Care Manager with tasks as needed.

Skills

Customer service

Communication

Organizational skills

Problem solving

Tools

CRM software

Job description

eFulfillment Service Inc. is seeking a Client Care Specialist to onboard clients and provide frontline support for existing customers. You will handle incoming calls, respond to inquiries, coordinate with Operations to resolve issues, and manage the Client Care ticket queue for timely responses.

The ideal candidate is organized, proactive, and committed to delivering a high-quality client experience. This role requires effective communication and the ability to escalate complex issues when