Client Experience Specialist - Onboarding & Support

Efulfillment Service Inc.; Traverse City (MI); Sur place; USD 32 000 - 44 000; Plein temps

Avantages offerts par ce poste

Insurance Package

Paid Time Off

Paid Vacation

Paid Holidays

401K

Résumé du poste

Efulfillment Service Inc. is seeking a Client Care Specialist to onboard new clients and provide frontline support. The role includes handling inquiries, coordinating with Operations, and managing the client care ticket queue to ensure timely, accurate responses.

The ideal candidate is organized, proactive, and focused on delivering a high-quality client experience in a fast-paced environment. Office or warehouse setting with normal computer use.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or administrative support experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to prioritize tasks and manage time effectively
• Proficiency in Microsoft Office and/or ticketing/CRM systems

Responsabilités

• Onboarding new clients and facilitating platform integration setup.
• Provide frontline client support for inquiries, processes, and account-related questions.
• Coordinate with Operations to resolve questions and manage the ticket queue.
• Triages and assigns tickets to appropriate departments; ensures timely follow-up.
• Maintain accurate client records and contribute to documentation and process improvements.

Connaissances

Customer service

Communication

Organizational skills

Multitasking

Formation

High school diploma

Outils

Microsoft Office

CRM systems

Ticketing system

Description du poste

Efulfillment Service Inc. is seeking a Client Care Specialist to onboard new clients and provide frontline support. The role includes handling inquiries, coordinating with Operations, and managing the client care ticket queue to ensure timely, accurate responses.

The ideal candidate is organized, proactive, and focused on delivering a high-quality client experience in a fast-paced environment. Office or warehouse setting with normal computer use.