Client Care & Onboarding Specialist

Efulfillment Service, Inc.; Traverse City (MI); Presencial; USD 36.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance Package-including health, d 

Paid Time Off/Sick Time

Paid Vacation

Paid Holidays

401K

Descripción de la vacante

eFulfillment Service is seeking a Client Care Specialist to onboard new clients and deliver frontline support to existing clients. The role involves coordinating with Operations to resolve questions, managing the Client Care ticket queue, and ensuring timely, accurate responses.

The ideal candidate is organized, proactive, and committed to a high-quality client experience. Responsibilities include onboarding, client support, ticket triage, and administrative duties to help maintain records and

Formación

• High school diploma or equivalent required.
• 1–2 years of customer service or administrative support experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to prioritize tasks and manage time effectively.
• Proficiency in Microsoft Office and/or ticketing/CRM systems.

Responsabilidades

• Onboard new clients and educate them on platform integration and data flow.
• Respond to client inquiries and provide prompt, professional assistance.
• Schedule meetings and coordinate with internal teams to resolve issues.
• Manage the Client Care ticket queue to ensure timely responses and escalation as needed.
• Maintain accurate client records and documentation.

Conocimientos

Communication

Organization

Time management

Customer service

Microsoft Office

Ticketing systems

CRM systems

Educación

High school diploma

Herramientas

Microsoft Office

Ticketing systems

CRM systems

Descripción del empleo

eFulfillment Service is seeking a Client Care Specialist to onboard new clients and deliver frontline support to existing clients. The role involves coordinating with Operations to resolve questions, managing the Client Care ticket queue, and ensuring timely, accurate responses.

The ideal candidate is organized, proactive, and committed to a high-quality client experience. Responsibilities include onboarding, client support, ticket triage, and administrative duties to help maintain records and