Client Care Specialist

eFulfillment Service Inc; Traverse City (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

eFulfillment Service Inc. is seeking a Client Care Specialist to onboard clients and provide frontline support for existing customers. You will handle incoming calls, respond to inquiries, coordinate with Operations to resolve issues, and manage the Client Care ticket queue for timely responses.

The ideal candidate is organized, proactive, and committed to delivering a high-quality client experience. This role requires effective communication and the ability to escalate complex issues when

Qualifications

• Experience onboarding new clients and guiding them through platform setup.
• Ability to respond to client inquiries, resolve questions, and coordinate with internal teams.
• Strong organizational skills with attention to detail and timely follow-ups.
• Proactive approach to ensure high-quality client experience.

Responsibilities

• Onboarding: assist clients with platform integration and data flow checks.
• Client Support: answer calls, respond to inquiries, and schedule meetings.
• Ticket Queue Management: monitor, triage, and assign tickets across departments.
• Coordination & Communication: liaise with Operations and internal teams to provide updates.
• Administrative Support: assist Client Care Manager with tasks as needed.

Skills

Customer service

Communication

Organizational skills

Problem solving

Tools

CRM software

Job description

Position Summary

The Client Care Specialist supports the Client Care Department by onboarding new clients and providing frontline assistance to existing clients. This role is responsible for onboarding new clients and handling escalated inquiries from existing clients. Job responsibilities include handling incoming calls, responding to client inquiries, coordinating Operations to resolve questions, and managing the Client Care ticket queue to ensure timely and accurate responses. The ideal candidate is organized, responsive, proactive, and committed to delivering a high-quality client experience.

Position Summary

The Client Care Specialist supports the Client Care Department by onboarding new clients and providing frontline assistance to existing clients. This role is responsible for onboarding new clients and handling escalated inquiries from existing clients. Job responsibilities include handling incoming calls, responding to client inquiries, coordinating Operations to resolve questions, and managing the Client Care ticket queue to ensure timely and accurate responses. The ideal candidate is organized, responsive, proactive, and committed to delivering a high-quality client experience.

Key Responsibilities

Onboarding

• Assist clients with platform integration setup and verify data flow.
• Educate clients on inventory preparation, labeling compliance, and shipping submission guidelines.
• Provide portal walkthroughs and system training for clients.
• Oversee initial account launch to ensure a smooth transition into active service.
• Complete new client follow ups

Client Support

• Answer incoming client calls and provide prompt, professional assistance
• Respond to client inquiries regarding services, processes, integrations, and account-related questions
• Schedule meetings with clients to resolve support issues
• Escalate complex or sensitive issues to the Client Care Manager as needed

Ticket Queue Management

• Monitor and triage the your ticket queue daily
• Assign tickets to appropriate departments based on priority and subject matter
• Ensure timely follow-up and resolution of client requests
• Maintain accurate and detailed notes within the ticketing system

Coordination & Communication

• Liaise with Operations staff to gather information and resolve client questions
• Follow up with internal teams to ensure client issues are addressed efficiently
• Communicate updates clearly to clients and Client Care team members

Administrative Support

• Assist Client Care Manager with administrative and support tasks