Client Onboarding & Payroll Specialist

Acrisure; Brook Park (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life and disability insurance

Fertility benefits

Wellness resources & paid sick time

401(k) immediate vesting

HSA & FSA options

Commuter benefits

Employee discounts

Maternity leave

Paternity leave

Legal plan

Pet insurance

Job summary

Acrisure is seeking a client-focused professional to engage with customers from post-sale through payroll setup, ensuring a smooth transition and accurate processing.

You will build strong client relationships, learn the Auris Payroll System, and support new clients. The role requires a proactive communicator who can balance priorities in a fast-moving, entrepreneur-friendly environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years experience in technology, customer-facing role or sales.
• Proven ability to manage a portfolio of accounts with prioritization and multitasking.
• Demonstrates client-centric mentality with empathy, care and high engagement attitude.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Enter and manage client information post-sale through payroll processing.
• Develop and maintain strong client relationships and ensure high client satisfaction.
• Become expert in the Auris Payroll System and support new basic clients.
• Assist clients in navigating and utilizing self-service options.
• Communicate effectively and represent New Client Services and Payroll Operations internally and externally.

Skills

Customer-facing

Communication

Analytical thinking

Prioritization & multitasking

Education

High school diploma

Tools

Auris Payroll System

Job description

Acrisure is seeking a client-focused professional to engage with customers from post-sale through payroll setup, ensuring a smooth transition and accurate processing.

You will build strong client relationships, learn the Auris Payroll System, and support new clients. The role requires a proactive communicator who can balance priorities in a fast-moving, entrepreneur-friendly environment.