Client Onboarding & Implementation Specialist

JPMorgan Chase & Co.; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Job summary

JPMorgan Chase & Co. is seeking an Implementation Analyst to support client onboarding and the seamless transition of existing clients to the Chase platform. You will execute strategic initiatives and collaborate with teams to ensure accurate, timely delivery of onboarding milestones.

The role emphasizes developing critical thinking, data literacy, and emotional intelligence to navigate routine queries and build trust with clients and stakeholders.

Qualifications

• Demonstrated ability to apply critical thinking to resolve routine queries and escalate unusual situations.
• Proven experience using influence and persuasion to establish credibility and trust.
• Beginning proficiency in data literacy and technology awareness with a willingness to learn new technologies.
• Developing emotional intelligence for professional interactions and collaboration.

Responsibilities

• Assist in the execution of strategic initiatives and projects related to client onboarding, adhering to established routines and procedures.
• Apply developing critical thinking to resolve routine queries and escalating unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Job description

JPMorgan Chase & Co. is seeking an Implementation Analyst to support client onboarding and the seamless transition of existing clients to the Chase platform. You will execute strategic initiatives and collaborate with teams to ensure accurate, timely delivery of onboarding milestones.

The role emphasizes developing critical thinking, data literacy, and emotional intelligence to navigate routine queries and build trust with clients and stakeholders.