Senior Client Onboarding Implementation Lead

JPMorganChase

Charlotte (NC)

In loco

USD 85.000 - 110.000

Tempo pieno

6 ore fa

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Descrizione del lavoro

JPMorganChase is seeking a Client Onboarding Associate to drive onboarding programs and build strong client relationships within a dynamic team. You will lead projects, guide transitions to the Chase platform, and ensure compliance with policies while leveraging experience in onboarding and design thinking.

The role emphasizes collaboration, emotional intelligence, and continuous improvement, with travel up to 10% to visit clients and partners.

Competenze

3+ years of experience leading strategic onboarding initiatives.
Proven ability to guide clients onto new banking platforms.
Demonstrated conflict management and collaboration skills.
Experience driving process improvements using design thinking.
Comfort with data and emerging technologies in business applications.

Mansioni

Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.