Client Onboarding Implementation Analyst

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Implementation Analyst to support client onboarding by executing strategic initiatives and coordinating complex implementations for treasury and banking solutions.

This role emphasizes collaboration across teams to ensure a smooth client experience and opportunities for growth within a global, innovative environment. You will apply developing critical thinking, leverage data insights, and use evolving technology to drive efficiency while building trust with

Qualifications

• Ability to apply critical thinking to resolve routine queries and escalate unusual situations.
• Experience using influence to establish credibility and trust in professional settings.
• Introductory data and tech literacy with willingness to learn new technologies.
• Developing emotional intelligence for professional interactions.

Responsibilities

• Assist in the execution of strategic initiatives and projects related to client onboarding, adhering to routines and procedures.
• Apply developing critical thinking skills to resolve routine queries and escalated unusual situations in the onboarding process.
• Analyze and interpret data to provide continuous insights for decision-making.
• Use influence and persuasion to establish credibility and trust during client onboarding.
• Enhance emotional intelligence by managing emotions in client and team interactions.

Skills

Critical thinking

Influence & persuasion

Data and tech literacy

Emotional intelligence

Job description

Step into the role of a Implementation Analyst within JP Morgan Chase and be at the forefront of delivering top-tier treasury and banking solutions to our valued clients. Utilize your project coordination skills to support complex implementations through effective execution and partnership, contributing to a seamless client experience. This position offers a unique entry point into the Client Onboarding organization, providing ample opportunities for personal and professional growth within a diverse and innovative global team.

As an Implementation Analystwithin JPMorgan Chase, you will play a pivotal role in the client onboarding process, ensuring seamless product transitions for existing clients to the Chase banking platform. Your role will involve the execution of strategic initiatives and projects, all while adhering to established routines and procedures. You will be expected to apply your knowledge and experience to perform a mix of routine and semi-routine tasks, with a focus on maintaining accuracy and overall adequacy. Your ability to influence and persuade others, coupled with your developing critical thinking and active listening skills, will be crucial in resolving routine queries and escalating any unusual situations. You will also begin to leverage data and technology to drive continuous insights and inform decisions. This role is an opportunity to grow your emotional intelligence and enhance your ability to understand and manage emotions in a professional setting.

Job Responsibilities

• Assist in the execution of strategic initiatives and projects related to client onboarding, adhering to established routines and procedures.
• Apply developing critical thinking skills to resolve routine queries and escalated unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.

Required qualifications, capabilities, and skills

• Demonstrated ability to apply critical thinking skills to resolve routine queries and escalating unusual situations.
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.

Preferred qualifications, capabilities, and skills

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Coordinate assigned project management activities to support timely and successful client onboarding.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes