Client Onboarding Implementation Analyst

JPMorganChase; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorganChase is seeking an Implementation Analyst to support complex client onboarding initiatives within the Client Onboarding organization. You will collaborate across teams to ensure smooth execution and a strong client experience, with opportunities for growth in a diverse, global environment.

The role emphasizes project coordination, data analysis, and the application of new technologies to improve onboarding processes and outcomes.

Qualifications

• Demonstrated ability to apply critical thinking to resolve routine queries and escalate unusual situations.
• Proven experience using influence and persuasion to build credibility and trust.
• Beginner to developing data and tech literacy with openness to new technologies.
• Developing emotional intelligence for professional interactions.

Responsibilities

• Assist in executing strategic client onboarding initiatives following established routines and procedures.
• Use critical thinking to resolve routine queries and escalate unusual onboarding situations.
• Analyze data to provide ongoing insights informing decisions.
• Apply influence to establish credibility and trust with clients and team members.
• Demonstrate emotional intelligence in interactions with clients and colleagues.

Skills

Critical thinking

Escalation

Influence

Data literacy

Emotional intelligence

Job description

Job Description

Step into the role of a Implementation Analyst within JP Morgan Chase and be at the forefront of delivering top-tier treasury and banking solutions to our valued clients. Utilize your project coordination skills to support complex implementations through effective execution and partnership, contributing to a seamless client experience. This position offers a unique entry point into the Client Onboarding organization, providing ample opportunities for personal and professional growth within a diverse and innovative global team.

Job Description

Step into the role of a Implementation Analyst within JP Morgan Chase and be at the forefront of delivering top-tier treasury and banking solutions to our valued clients. Utilize your project coordination skills to support complex implementations through effective execution and partnership, contributing to a seamless client experience. This position offers a unique entry point into the Client Onboarding organization, providing ample opportunities for personal and professional growth within a diverse and innovative global team.

Job Responsibilities

• Assist in the execution of strategic initiatives and projects related to client onboarding, adhering to established routines and procedures.
• Apply developing critical thinking skills to resolve routine queries and **escalate** any unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.

Required Qualifications, Capabilities, And Skills

• Demonstrated ability to apply critical thinking skills to resolve routine queries and **escalate** unusual situations.
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.

Preferred Qualifications, Capabilities, And Skills

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Coordinate assigned project management activities to support timely and successful client onboarding.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.