Client Onboarding & Implementation Lead

crio; United States; On-site; USD 70,000 - 78,000; Full time

Job summary

CRIO is seeking an Implementation Manager to lead client onboarding, coordinate structured onboarding and live remote trainings, and collaborate across teams to enhance the customer experience. You’ll stay engaged with product knowledge development and help expand capacity within the Customer Experience Department.

Ideal candidates have a BA/BS, 1–3 years in implementation or clinical research, strong writing and organizational skills, and proficiency with Office/G Suite; English/Spanish

Qualifications

• BA/BS degree preferred.
• 1–3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience.
• Excellent writing, interpersonal, organizational and time management skills.
• Proficiency with Office Suite/G Suite.
• Experience with Looker a plus.
• Bilingual English/Spanish preferred.

Responsibilities

• Manage onboarding process for newly-signed CRIO clients.
• Evaluate product use, and coordinate engagement through structured onboarding process.
• Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process.
• Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings.
• Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.

Skills

Excellent writing

Interpersonal skills

Organizational skills

Time management

Independent worker

Bilingual English/Spanish

Education

BA/BS degree

Tools

JIRA

Confluence

Slack

Looker

Office Suite / G Suite

Job description

CRIO is seeking an Implementation Manager to lead client onboarding, coordinate structured onboarding and live remote trainings, and collaborate across teams to enhance the customer experience. You’ll stay engaged with product knowledge development and help expand capacity within the Customer Experience Department.

Ideal candidates have a BA/BS, 1–3 years in implementation or clinical research, strong writing and organizational skills, and proficiency with Office/G Suite; English/Spanish