Bilingual Implementation Analyst — Onboarding & Adoption

MaintainX; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Equity opportunities

Health, dental, and vision coverage

401(k) enrollment

Take what you need PTO

Job summary

MaintainX is seeking a bilingual Implementation Analyst to lead mid-market customer implementations, configure the platform, manage data migrations, and translate business requirements into effective workflows. You will train end-users, lead stakeholder meetings, and ensure a smooth onboarding experience.

Ideal candidates have 1+ years in software implementation or onboarding, fluent English and Spanish, a BEng degree, and strong Excel skills to clean, validate, and migrate data.

Qualifications

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering.
• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data.

Responsibilities

• Lead mid-market customers through successful implementations.
• Own implementation tasks such as data structuring, data migration and product training.
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders.
• Deliver formal training to end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Participate in multiple accounts, deadlines, and milestones.

Skills

Bilingual English/Spanish

Excel proficiency

Education

BEng degree or equivalent

Job description

MaintainX is seeking a bilingual Implementation Analyst to lead mid-market customer implementations, configure the platform, manage data migrations, and translate business requirements into effective workflows. You will train end-users, lead stakeholder meetings, and ensure a smooth onboarding experience.

Ideal candidates have 1+ years in software implementation or onboarding, fluent English and Spanish, a BEng degree, and strong Excel skills to clean, validate, and migrate data.