Client Onboarding & Implementation Lead

Socket.dev; Norcross (GA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health plan

Dental & Vision

PTO & holidays

Disability insurance

401(k) with match

Casual workspace

Job summary

Pinnacle Promotions is seeking an Implementation Manager to lead client programs within Corporate Accounts. You will coordinate between clients, sales, technology, and operations to ensure launches are accurate, timely, and aligned with brand guidelines.

The role requires developing detailed project plans, managing milestones, and mitigating risks while maintaining quality and client satisfaction. Experience in promotional products and cross-functional collaboration is highly valued.

Qualifications

• 3+ years of experience in project management, implementation, or client services.
• Experience managing multiple projects, timelines, and stakeholders.

Responsibilities

• Lead the implementation and onboarding of new client company stores from kickoff through launch.
• Develop detailed implementation plans, project timelines, milestones, and deliverables.
• Gather and document client requirements, brand guidelines, product specifications, inventory needs, fulfillment requirements, and program objectives.
• Translate technology solutions into clear client-facing guidance and recognize when internal teams or development resources need to be engaged.
• Coordinate product development, sourcing, artwork approvals, samples, production, inventory, warehousing, and fulfillment activities.
• Identify potential risks, delays, or issues and proactively develop solutions.
• Partner closely with Sales, Technology, Operations and Accounting to transition new business into company store implementation.
• Ensure products, branding, packaging, and fulfillment processes meet client specifications and quality expectations
• Establish quality-control checkpoints throughout the implementation process.
• Identify recurring issues and recommend process improvements
• Develop and maintain implementation checklists, standard operating procedures, and best practices
• Analyze project performance and use lessons learned to improve future implementations

Skills

Project management

Client services

Organizational skills

Communication skills

Problem solving

Cross-functional collaboration

Netsuite

CRM/ERP systems

Promotional products knowledge

Tools

Netsuite

CRM

Job description

Pinnacle Promotions is seeking an Implementation Manager to lead client programs within Corporate Accounts. You will coordinate between clients, sales, technology, and operations to ensure launches are accurate, timely, and aligned with brand guidelines.

The role requires developing detailed project plans, managing milestones, and mitigating risks while maintaining quality and client satisfaction. Experience in promotional products and cross-functional collaboration is highly valued.