Client Onboarding & Solutions Lead

Vantage; New Hope (Bucks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

ID Theft Protection

Pet Insurance

Accident Insurance

Critical Illness Insurance

Tuition Reimbursement

Paid Training

Job summary

Vantage Learning in New Hope, PA, is seeking an Implementations Coordinator to ensure smooth onboarding and long-term satisfaction for our domestic and international clients. You will coordinate launches, support training, and manage documentation.

Responsibilities include leading client implementations, managing relationships, generating reports, supporting QA, delivering product demos, troubleshooting issues, and collaborating with product, development, and accounting to align on updates and

Qualifications

• Bachelor's degree or equivalent work experience required.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Distinguished written and verbal communication skills.
• Admirable attention to detail and commitment to quality.
• Aptitude for Microsoft Word, Excel, PowerPoint, and Project.

Responsibilities

• Lead new client implementations - Coordinate and support new client launches across the Vantage Learning suite.
• Manage client relationships - Serve as the single point of contact for assigned accounts and provide regular updates.
• Generate internal and client reports - Prepare and distribute weekly, monthly, and annual updates for both internal teams and clients.
• Support QA and product documentation - Conduct quality assurance testing and prepare training materials and guides.
• Deliver product demonstrations and training - Host training sessions and help users navigate the system effectively.
• Troubleshoot and track issues - Assist clients with technical issues and document bugs.
• Collaborate across departments - Work with product, development and accounting to coordinate invoicing and share feedback.
• Document processes and best practices - Maintain internal wikis and guides.

Skills

Resourcefulness

Communication skills

Attention to detail

Customer-first mindset

Self-starter

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

MS Project

Job description

Vantage Learning in New Hope, PA, is seeking an Implementations Coordinator to ensure smooth onboarding and long-term satisfaction for our domestic and international clients. You will coordinate launches, support training, and manage documentation.

Responsibilities include leading client implementations, managing relationships, generating reports, supporting QA, delivering product demos, troubleshooting issues, and collaborating with product, development, and accounting to align on updates and