Client Onboarding & Campaign Integration Specialist

RR Donnelley; Illinois; On-site; USD 56,700 - 86,200; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Coverage

401(k) Match

Paid Time Off

Disability Insurance

Life Insurance

Tuition Assistance

Maternity Leave

Adoption Assistance

Employee Discounts

Job summary

RR Donnelley coordinates and manages customer onboarding and campaigns for variable print, pre-media or Sales throughout the lifecycle, from initial meeting to final disposition of the project.

Responsibilities include data gathering, scoping, and creating the project plan; coordinating across departments and submitting the SOW for legal approval, ensuring timelines and budgets are met.

Qualifications

• Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience.
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Windows/MAC or other tools; may require knowledge of specialized software.
• Requires very good communication skills with clear messages.
• Must be able to proactively listen to others to understand issues and situations.
• Must clearly articulate business needs to internal and external customers.
• Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience or comparable experience.

Responsibilities

• Coordinate and manage customer on-boarding and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition).
• Gather required data from customers and evaluate objectives to create the project plan and develop the statement of work; submit to legal for approval.
• Analyze customer requirements and determine the scope of the overall project; assemble resources needed to implement the campaign.
• Estimate time frames and resources (programming, composition, photo, creative, prepress) for project completion.
• Design and implement workflows after evaluating complexity, deliverables, and costs; maintain the master schedule and monitor progress.
• Communicate project status to stakeholders and share information on issues or delays; ensure SLA compliance.
• May hold color review meetings with the customer to review and adjust jobs.
• May establish test cases and sign-off on projects for go-live.
• Performs other duties and participates in special projects as assigned.

Skills

Project management

Client communication

Cross-functional collaboration

Data gathering

Process improvement

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

RR Donnelley coordinates and manages customer onboarding and campaigns for variable print, pre-media or Sales throughout the lifecycle, from initial meeting to final disposition of the project.

Responsibilities include data gathering, scoping, and creating the project plan; coordinating across departments and submitting the SOW for legal approval, ensuring timelines and budgets are met.