Account Integration Specialist 3

RR Donnelley; Thurmont (MD); On-site; USD 57,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Life insurance

Tuition assistance

Maternity leave

Adoption assistance

Employee discounts

Job summary

RR Donnelley is seeking a project coordinator to manage customer onboarding and campaigns across variable print, pre-media, or sales throughout the project lifecycle. You will gather data, create the project plan, and submit the statement of work for legal approval.

The role requires organizing resources, meeting deadlines, and maintaining communications with stakeholders to ensure adherence to SLAs and company standards. Strong communication and multitasking are essential.

Qualifications

• Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience.
• Strong communication and interpersonal skills to interact with internal/external customers.

Responsibilities

• Coordinate and manage customer on-boarding and campaigns for variable print, pre-media or Sales throughout the lifecycle.
• Gather data from customers, draft statements of work, and submit to legal for approval.
• Analyze customer requirements and assemble resources to implement campaigns.
• Estimate time frames and resources required to complete a project.
• Design and implement workflows, maintain master schedule, and adjust plans as requirements change.
• Communicate project status to stakeholders and manage customer expectations to meet SLAs.

Skills

Communication skills

Analytical thinking

Proactive listening

Problem solving

Technical proficiency

Education

Bachelor degree in related field

Tools

Windows

Mac OS

Job description

Coordinate and manage customer on-boarding/client interaction and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customer's project).

Responsibilities:

• Project manage customer on-boarding/client interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project).
• Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work. Submit Statement of Work to legal for approval.
• Analyze and review the customer requirements and make determination on the scope of the overall project. Pull together the appropriate resources/departments required to successfully implement a customer campaign.
• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project.
• Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability. Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule. Make changes to plans when requirements change/shift.
• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays. Manage customer expectations and ensure the completed work meets customer SLA's and comply with the company standards.
• May hold color review meetings with the customer to review and make changes to jobs.
• May be involved in establishing test cases and final sign-off on projects for go live to the customer.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Bachelor degree in discipline related to functional work or role with 3+years of relevant work experience
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
• Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Must be able to proactively listen to others to understand issues and situations.
• Must be able to clearly articulate business needs to both internal and external customers.
• Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

Additional Information

Thenational pay range for this role is$56,700.00 to $86,200.00 annually. The payrange may beslightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance,maternity leave, adoption assistance, and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.