Remote Strategic Accounts Coordinator

RR Donnelley & Sons; Warrenville (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

RR Donnelley & Sons seeks a Strategic Account Coordinator to serve as the primary liaison between clients, sales, and production facilities. You will coordinate program execution, gather job specs, and translate requirements into manufacturing and shipping instructions while ensuring quality and profitability.

You will manage communications with clients throughout production, troubleshoot issues, and maintain strong cross-functional collaboration to deliver on program objectives and service

Qualifications

• Bachelor's degree in a discipline related to functional work or role or commensurate business experience preferred
• 5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
• Excellent oral and written communication and presentation skills to communicate effectively with clients and across departments to influence decision making
• Excellent knowledge of computers, MS Office, Google Drive/Chrome
• Ability to manage deadlines and prioritize workload
• Strong analytical thinking and problem-solving abilities; team player with cross-functional collaboration skills

Responsibilities

• Applies knowledge of client's business requirements to execute successful print/direct mail programs
• Engages clients to gather job specifications and translates their requirements into detailed manufacturing and shipping instructions
• Reviews client requirements for adherence to platform capabilities
• Accurately communicates client requirements to internal or external production/service providers
• Confer with clients throughout production to keep them informed of status and coordinate changes to jobs
• Troubleshoots specifications and enters orders into production, coordinates materials and edits instructions as needed
• May design, implement, and manage pricing for the account
• Acts as a communication link between external clients and all internal departments for small to mid-size accounts
• Manages and develops relationships with client contacts to ensure a positive client experience
• Provides recommendations to improve quality, satisfaction, productivity, and cost
• Maintains knowledge of market conditions, pricing, and competitive activity
• Creates/develops process docs, workflows, and job aids
• May manage production against forecast via MRP or client inventory in systems
• Performs data entry and sets up new items as needed
• Reviews work quality for other client care staff before execution
• May train and mentor junior staff
• Maintains current knowledge of operating procedures and policies
• Leads corrective action on medium to large accounts and may assist on strategic accounts
• Serves as lead customer service contact for client meetings or reviews
• Facilitates resolution of production-related problems and service recovery
• Assists in prototype creation and development of custom print pieces
• May travel to client sites or production facilities as required

Skills

Communication skills

Presentation skills

Organizational skills

Analytical thinking

Teamwork

Education

Bachelor's degree

Tools

MS Office

Google Drive/Chrome

Job description

RR Donnelley & Sons seeks a Strategic Account Coordinator to serve as the primary liaison between clients, sales, and production facilities. You will coordinate program execution, gather job specs, and translate requirements into manufacturing and shipping instructions while ensuring quality and profitability.

You will manage communications with clients throughout production, troubleshoot issues, and maintain strong cross-functional collaboration to deliver on program objectives and service