Client Move Coordinator & Relations Specialist

Jobtailor; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a Moving Coordinator in the United States to manage client relationships from confirmation to completion. You will coordinate with sales and operations, confirm move details, and ensure timely COI issuance.

The role emphasizes strong customer service, clear communication, and the ability to work in a high-volume environment. Ideal candidates have 2+ years in client relations, experience with moving household goods, and proficiency in Word, Excel, and Outlook.

Qualifications

• Min 2 years in client relations, preferably US-based.
• Experience with moving household goods or storage industry.
• Excellent English, verbal and written communication.

Responsibilities

• Serves as the primary contact for clients from confirmation call until move completion.
• Coordinates with sales and operations; shares pertinent information with client.
• Introduces moving services to clients who are already booked.
• Assists clients with COI issuance and liaises with COI team.
• Provides excellent customer service and resolves issues during and after the move.
• Escalates any damages to Claims and follows ITC process by email.
• Maintains consistent attendance and professional behavior.
• Performs other related duties as assigned.

Skills

Client relations

Customer service

Communication skills

Problem solving

Negotiation

Team player

Time management

Detail oriented

Independent worker

US time zones

Multitasking

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Jobtailor is seeking a Moving Coordinator in the United States to manage client relationships from confirmation to completion. You will coordinate with sales and operations, confirm move details, and ensure timely COI issuance.

The role emphasizes strong customer service, clear communication, and the ability to work in a high-volume environment. Ideal candidates have 2+ years in client relations, experience with moving household goods, and proficiency in Word, Excel, and Outlook.