Relocation Move Coordinator - Customer Experience & Ops

aarelocation; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Retirement benefits

Team-oriented culture

Career development opportunities

Job summary

aarelocation is seeking a Move Coordinator in Raleigh, NC to be the primary contact for customers during relocation. This in-office role emphasizes proactive communication, organized scheduling, and seamless coordination with internal teams to meet and exceed customer expectations.

You will manage move orders, coordinate vendors, and maintain accurate client files while supporting the sales team. Excellent communication and organization are essential for success in this fast-paced environment.

Qualifications

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Exceptional organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.

Responsibilities

• Serve as the main point of contact for customers throughout the relocation process.
• Coordinate all aspects of client scheduling throughout the relocation process, providing exceptional customer service and keeping all parties informed of key dates and updates.
• Enter and manage move orders accurately within company systems.
• Communicate critical move details to all parties to ensure smooth execution.
• Maintain accurate customer files and job documentation.
• Provide administrative and operational support to the sales team.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Organization

Multitasking

Problem-solving

MS Office

Tools

Microsoft Office Suite

Job description

aarelocation is seeking a Move Coordinator in Raleigh, NC to be the primary contact for customers during relocation. This in-office role emphasizes proactive communication, organized scheduling, and seamless coordination with internal teams to meet and exceed customer expectations.

You will manage move orders, coordinate vendors, and maintain accurate client files while supporting the sales team. Excellent communication and organization are essential for success in this fast-paced environment.