Client Manager – Employee Health & Benefits

Marsh McLennan Agency; Sioux Falls (SD); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Time off and volunteering

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Job summary

Marsh McLennan Agency is seeking a Client Manager for the Employee Health & Benefits team. You will develop and maintain client relationships, ensure high-quality service delivery, and manage multiple employee benefits programs.

The role requires coordinating with clients and vendors and supporting renewal and compliance activities. Ideal candidates have 3+ years in employee benefits, licensure within 3 months, and strong communication and organizational skills.

Qualifications

• Bachelor's degree in business, finance, HR, communications, or related field.
• 3+ years in employee benefits industry; employer/insurer/consultant/broker.
• Experience managing and renewing group health & welfare plans (medical/dental/vision/life).
• State Life & Health Insurance License required within 3 months of hire.
• Strong ACA, HIPAA, ERISA, COBRA knowledge.
• Excellent public speaking, verbal and written communication skills.
• Proficient with MS Office and agency management systems (EPIC, BenefitPoint, ImageRight).

Responsibilities

• Develop and maintain strong client relationships and ensure exceptional service delivery.
• Manage various aspects of employee benefits programs and liaise between clients and vendors.
• Oversee compliance and regulatory issues and support marketing and renewal processes.
• Contribute to business development initiatives and cross-team collaboration.
• Resolve complex service issues and escalate when needed.

Skills

Public speaking

Verbal communication

Written communication

Organization

Project management

Education

Bachelor's degree

Equivalent work experience

State Life & Health Insurance License

Tools

EPIC

BenefitPoint

ImageRight

Microsoft Office

Job description

Our not-so-secret sauce

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as aClient Managerat MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life

As our Client Manager on the Employee Health & Benefits team, you’ll be responsible for developing and maintaining strong business relationships with clients, ensuring exceptional service delivery, and managing various aspects of employee benefits programs. This role involves acting as a liaison between clients and vendors, overseeing compliance and regulatory issues, and supporting marketing and renewal processes. The Client Manager also plays a key role in business development initiatives and internal collaboration to enhance client satisfaction and retention. The client management team relies on the Client Manager to resolve complicated service issues and elevate for further assistance when needed.

Our future colleague

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required.
• 3+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
• Experience in managing, implementing, and renewing group health & welfare plans, including medical, dental, vision, life, and disability.
• State Life & Health Insurance License (Required within 3 months of hire).
• Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations.
• Strong public speaking, verbal, and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight).
• Strong organizational, project planning, and management skills with the ability to prioritize and coordinate multiple projects.
• Detail-oriented with effective problem-solving and resolution skills.
• Capable of working independently and under pressure while maintaining a positive attitude.
• Ability to thrive in a fast-paced team environment while upholding professionalism.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

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Who you are is who we are

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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