Client Director – Employee Health & Benefits

Marsh McLennan Agency; Troy (MI); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase

Charitable contribution match

Annual bonus programs

Job summary

Marsh McLennan Agency is seeking a Client Director to lead client relationships within an assigned book of business. You’ll manage internal and external relationships, understand client needs, and oversee delivery across teams.

While not primarily a new-business seller, you will engage in the sales process to support retention and growth. The role requires advanced knowledge of group benefits, strong leadership and communication skills, and the ability to work under pressure in a hybrid

Qualifications

• Bachelor's degree in business (preferred).
• 5–8 years industry experience in insurance/consulting.
• Ability to manage senior client executives and cultivate relationships.
• License to sell life and health insurance in Michigan.

Responsibilities

• Own the client relationship within an assigned book-of-business and maintain strong internal/external relationships.
• Understand client needs and guide the team delivering all services.
• Participate in the sales process to support growth and retention.
• Maintain a high client retention rate and a book of business that meets size targets over time.

Skills

Client relationship

Leadership

Communication

Writing

Team leadership

Multitasking

Self-direction

Insurance licensing

Education

Bachelor's degree in business

Job description

Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Director at MMA.

Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Director at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.As our Client Director on the Employee Health & Benefitsteam, you’ll have overall responsibility for the client relationship within an assigned book-of-business. This involves establishing and maintaining excellent internal and external relationships, seeking and understanding the client’s needs, and managing the team responsible for delivering all aspects of our services delivered. While the Client Director does not have direct new business sales responsibilities, they are expected to participate in the sales process, maintain a high client retention rate and maintain a book of business that meets or exceeds the target book of business size over time.

This role has the ability to work out of any of Troy or Livonia office locations.

Our future colleague.We’d love to meet you if your professional track record includes these skills:

• Minimum of a Bachelors degree, preferably in business.
• Minimum of 5 to 8 years industry experience working for an insurance agency, consulting firm, group insurance carrier or related experience.
• Demonstrated ability to manage senior level client executives and continue to cultivate the client relationship.
• Strong working knowledge of the group benefits industry, particularly within the financial and strategic planning areas.
• Strong leadership, persuasion, communication and writing skills.
• Ability to work under pressure and multi-task.
• Ability to work in a team leadership role.
• Must be self-directed, organized and resourceful.
• Must have and maintain a valid license to sell life and health insurance in the State of Michigan.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure .

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Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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