Client Manager EHB

Marsh McLennan Agency; Rockville (MD); Hybrid; USD 64,700 - 120,400; Full time

Benefits offered by this job

Hybrid work model

Generous time off

Tuition reimbursement

401(k) savings

Job summary

Marsh McLennan Agency seeks a Client Manager for Employee Health & Benefits in Rockville, MD. You will manage client accounts, resolve claim and billing issues, and support enrollment while collaborating with benefits consultants.

You will drive market strategy, gather RFPs, negotiate with carriers, and oversee plan documents, ensuring compliant and seamless client experiences.

Qualifications

• Bachelor's degree or equivalent work experience required.
• At least 3 years of Benefits/HR experience.
• Working knowledge of risk management techniques and Employee Health & Benefits markets.

Responsibilities

• Deliver exceptional client service and manage client accounts.
• Resolve complex issues related to claims, billing and eligibility.
• Lead market strategy discussions and request for proposals (RFPs).
• Oversee carrier negotiations and enrollment processes.
• Coordinate plan documents and ensure regulatory compliance.

Skills

Benefits/HR experience

Funding mechanisms

Legal work authorization

MS Office (Outlook, Word, Excel, Power

Education

Bachelor's degree or equivalent

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

Client Manager, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager – Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life

As a Client Manager on our Employee Health & Benefits team, you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach. You will lead the marketing process by gathering RFP documents and exploring negotiation opportunities, drive carrier negotiations, and oversee technological implementations to ensure seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process. Collaboration with compliance resources will ensure adherence to regulations. Your confidence in driving client strategy and engaging with decision-makers will be key. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.

Qualifications

We’d love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience required
• A minimum of three years of Benefits/HR experience required
• Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
• Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• 3–6 years of experience in insurance broker space desired; 5–7 years of experience in insurance broker space strongly desired
• Life & Health License or ability to obtain within 90 days

Benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum of 3 days in office each week
• Charitable contribution match programs
• Stock purchase opportunities

The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Equal Opportunity Employer

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].