Client Manager – Employee Health & Benefits

Marsh McLennan Agency; Troy (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous time off

Hybrid work

Tuition reimbursement

Professional development

Stock purchase programs

Job summary

Marsh McLennan Agency is seeking a Client Manager to actively manage a book of business on the Employee Health & Benefits team. You’ll ensure welfare benefit plans meet client goals, with initial supervision by a VP/SVP/Partner to ensure quality output.

This Michigan-based role offers hybrid work from Grand Rapids, Livonia, or Troy offices, and opportunities to develop client-facing expertise and regulatory guidance through collaboration with leadership.

Qualifications

• Bachelor’s degree preferred in business, HR, or related area.
• Experience in welfare benefit plan industry is preferred (3–5 years).
• Knowledge of group insurance products is desirable.
• Strong written and verbal communication skills required.

Responsibilities

• Active management of a book of business to meet client welfare plan goals.
• Work with VP/SVP/Partner to ensure high-quality, timely work product.
• Collaborate with team members across office locations to serve clients.

Skills

Relationship-building

Public speaking

Verbal communication

Written communication

Time management

Attention to detail

Independence

Resourcefulness

Professional appearance

Pressure management

Education

Bachelor’s degree preferred

Business/HR related degree a plus

Tools

Microsoft Word

PowerPoint

Outlook

Publisher

Job description

Our not-so-secret sauce

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life

As our Client Manager (CM) on the Employee Health & Benefits team, you’ll actively manage a book of business to ensure each client’s welfare benefit plan needs and goals are met. All work is initially closely reviewed with a VP or SVP/assigned Partner to ensure a high quality and timely work product, which will eventually lead to significant independence.

This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy.

Our future colleague

• Bachelor’s degree preferred. A degree in business, human resources, health care administration, communication or other related area is a plus.
• Minimum of 3-5 years experience in the welfare benefit plan industry is preferred, working for an employer, insurer/administrator or broker.
• Knowledge of group insurance (medical, dental, vision, life and disability products) desired.
• Effective relationship-building and public speaking skills and excellent verbal and written communication skills are required.
• Ability to use available resources and apply critical thinking skills to research regulatory issues and provide clear, concise and accurate information and guidance to clients.
• Must have the ability to work under pressure and multi-task.
• Must be able to work independently and be detailed, organized and resourceful, motivating others inside and outside of the firm to accomplish goals.
• Be professional in both appearance and manner.
• Experience in Microsoft Word, PowerPoint, and Outlook preferred. Experience with Publisher a plus.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Who You Are Is Who We Are

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.