Client Support Associate, Employee Health & Benefits

Marsh; Richmond (VA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work – minimum of 3 days in the

Charitable contribution match programs

Stock purchase opportunities

Generous time off

Job summary

Marsh McLennan Agency is hiring a Client Support Associate for the Employee Health & Benefits team in the Richmond, VA area. The role emphasizes coordinating client service requests, supporting consultants, and ensuring accurate information flow to the client team. Strong MS Office skills and a customer-focused approach are essential.

Ideal candidates hold a bachelor’s degree or equivalent experience, with legal authorization to work in the U.S. without sponsorship.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Proficient knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Skills

Customer service

Communication

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Company:
Marsh McLennan Agency

Description:

Client Support Associate, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Support Associate, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Support Associate on the Employee Health & Benefits team, your role involves coordinating information for client service requests and providing it to the client team for a prompt response. You prioritize gaining a thorough understanding of the different roles within our agency and the specific line of business we operate in.

In your position, you work under the guidance of the Client Manager, Strategic, and/or Consultant. You engage in communication with individuals both inside and outside the organization, always maintaining a customer service-oriented approach. Your role involves problem-solving, consultation, and providing advice and interpretation of policies and regulations. While you collaborate with outside vendors, you do not have the authority to make commitments on behalf of the organization. You handle confidential information and ensure its protection in all aspects of your job.

To excel in your role, you must demonstrate strong analytical skills. Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint, is essential. You work in a clean office environment, primarily during regular day hours. However, you are flexible and may need to work extended hours to meet the needs of our users and customers. Managing multiple priorities in a dynamic, fast-paced environment is a key aspect of your job. You have your own transportation and can attend both in-house and external meetings/events as required.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree or equivalent work experience required
• Proficient knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Life & Health License or ability to obtain within 90 days
• Prior experience within insurance industry

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum of 3 days in office
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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