Client Manager, Employee Health & Benefits

Marsh McLennan Agency; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work – minimum 3 days in office

Tuition reimbursement and professional

Generous time off

Job summary

Marsh McLennan Agency (MMA) seeks a Client Manager in Employee Health & Benefits to oversee client relationships and enrollment activities. You will work with HR, Benefits, and Payroll contacts, handling claims, billing questions, eligibility issues, and intermediate concerns, while coordinating with internal teams to meet client needs.

Ideal candidates have 3–6 years in HR or employee benefits, strong benefits product knowledge, and the ability to explain complex information to clients clearly.

Qualifications

• Bachelor’s degree or equivalent work experience; 3–6 years HR or employee benefits preferred.
• Strong knowledge of benefits markets, products, coverage lines, and fully insured markets.
• Ability to explain benefits, financials, claims data to clients clearly.
• Working knowledge of Health Care Reform, affordability and penalties.

Responsibilities

• Manage relationships with HR, Benefits, and Payroll contacts to address day-to-day needs.
• Coordinate with internal teams to ensure client needs are met accurately and efficiently.
• Develop and present market strategy materials, cost analyses, and enrollment communications.
• Support open enrollment and implementation activities and track client documentation.

Skills

HR experience

Employee benefits

Client communication

Relationship management

Legal work authorization

Education

Bachelor’s degree or equivalent work experience

Job description

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

A day in the life of a Client Manager on our Employee Health & Benefits team is dynamic, collaborative, and focused on delivering exceptional client service. Client Managers directly manage relationships with HR, Benefits, and Payroll contacts, addressing day-to-day needs such as claim resolution, billing questions, eligibility issues, and other intermediate-level concerns. They monitor potential escalations, keep Strategic and Consultant partners informed of significant client developments, and coordinate with internal support, specialty, compliance, communications, implementation, and technology teams to ensure client needs are met accurately and efficiently.

Client Managers play an important role in developing and executing client strategy. They prepare market strategy materials, benchmarking requests, marketing submissions, proposals, cost analyses, benefit comparisons, client presentations, and enrollment communications. They oversee the collection and review of census, plan, rate, claims, policy, contract, and other client documentation; negotiate pricing and contract terms with carriers and vendors; and support open enrollment and implementation activities. Throughout the client lifecycle, Client Managers maintain accurate records in the agency management system, organize client files, manage deliverables from internal and external resources, and collaborate regularly with consultants and peers. With confidence and sound judgment, they help develop creative benefit packages, guide client decision‑makers, and contribute to client retention and new business opportunities.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree or equivalent work experience, with 3–6 years of experience in HR or employee benefits preferred.
• Working knowledge of benefits markets, marketing techniques, applicable insurance products, coverage lines, and fully insured markets.
• Intermediate knowledge of Health Care Reform, including affordability, plan sufficiency, and potential non‑compliance penalties.
• Ability to explain benefit products, financial information, experience reporting, and claims data to clients clearly and effectively.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Life and Health license within 90 days of employment
• Prior insurance brokerage experience

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum 3 days in office
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure .

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]

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