Client Manager, Employee Health & Benefits

Marsh; Raleigh (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work - minimum 3 days in office

Generous time off including personal &

Tuition reimbursement and professional

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) seeks a Client Manager for its Employee Health & Benefits team in Raleigh. You will manage HR/benefits relationships, address daily client needs, and coordinate with internal partners to ensure accurate service delivery.

You’ll help develop market strategies, prepare proposals, and negotiate with carriers while maintaining meticulous records and ensuring client retention.

Qualifications

• Bachelor's degree or equivalent work experience, with 3-6 years of experience in HR or employee benefits preferred.
• Working knowledge of benefits markets, marketing techniques, applicable insurance products, coverage lines, and fully insured markets.
• Intermediate knowledge of Health Care Reform, including affordability, plan sufficiency, and potential non-compliance penalties.
• Ability to explain benefit products, financial information, experience reporting, and claims data to clients clearly and effectively.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Responsibilities

• Manage relationships with HR, Benefits, and Payroll contacts and address day-to-day needs.
• Monitor escalations and coordinate with internal teams to meet client needs.
• Develop market strategy materials, benchmarking requests, proposals, and cost analyses.
• Negotiate pricing and contract terms with carriers and vendors; support enrollment and implementation.
• Maintain accurate client records in the agency management system and deliverables from resources.

Skills

Relationship management

HR/employee benefits knowledge

Client communication

Explain complex data clearly

Education

Bachelor's degree or equivalent

Job description

Client Manager, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

A day in the life of a Client Manager on our Employee Health & Benefits team is dynamic, collaborative, and focused on delivering exceptional client service. Client Managers directly manage relationships with HR, Benefits, and Payroll contacts, addressing day-to-day needs such as claim resolution, billing questions, eligibility issues, and other intermediate-level concerns. They monitor potential escalations, keep Strategic and Consultant partners informed of significant client developments, and coordinate with internal support, specialty, compliance, communications, implementation, and technology teams to ensure client needs are met accurately and efficiently.

Client Managers play an important role in developing and executing client strategy. They prepare market strategy materials, benchmarking requests, marketing submissions, proposals, cost analyses, benefit comparisons, client presentations, and enrollment communications. They oversee the collection and review of census, plan, rate, claims, policy, contract, and other client documentation; negotiate pricing and contract terms with carriers and vendors; and support open enrollment and implementation activities. Throughout the client lifecycle, Client Managers maintain accurate records in the agency management system, organize client files, manage deliverables from internal and external resources, and collaborate regularly with consultants and peers. With confidence and sound judgment, they help develop creative benefit packages, guide client decision-makers, and contribute to client retention and new business opportunities.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience, with 3-6 years of experience in HR or employee benefits preferred.
• Working knowledge of benefits markets, marketing techniques, applicable insurance products, coverage lines, and fully insured markets.
• Intermediate knowledge of Health Care Reform, including affordability, plan sufficiency, and potential non-compliance penalties.
• Ability to explain benefit products, financial information, experience reporting, and claims data to clients clearly and effectively.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Life and Health license within 90 days of employment
• Prior insurance brokerage experience

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work - minimum 3 days in office
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure .

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual