Client Logistics Coordinator – Freight & Service Excellence

RWI Logistics; Fort Thomas (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

RWI Logistics in Fort Thomas, KY is seeking a Client Logistics Representative to support day-to-day freight management for assigned customer accounts. You will coordinate shipments, work with carriers, and resolve service issues to ensure on-time, cost-effective transportation according to customer expectations and company standards.

In this role you will collaborate with Customer Logistics Managers, internal teams, and external partners to optimize routes, monitor load progress, and maintain

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred; equivalent experience considered.
• 1–3 years of experience in logistics, transportation, or supply chain operations preferred.
• Strong communication and relationship management skills; detail-oriented and highly organized.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts and provide professional communication.
• Collaborate with customers to align shipping schedules and improve supply chain efficiency.
• Coordinate all aspects of customer freight, including inbound, outbound, and imported products.
• Optimize route and load planning to reduce cost and maximize efficiency.
• Schedule appointments with shippers, consignees, and carriers and update loads in the TMS.
• Manage shipment progress, tracking compliance, and ensure carrier performance meets requirements.
• Investigate OS&D documentation for overages, shortages, and damages.
• Monitor service performance using KPIs and drive continuous improvement.
• Maintain accurate financial data within the TMS and reconcile billing discrepancies.
• Provide after-hours or weekend support as needed.

Skills

Communication

Relationship management

Attention to detail

Problem solving

Time management

Teamwork

Education

Bachelor’s degree or equivalent experience

Tools

MercuryGate

Microsoft Office

Job description

RWI Logistics in Fort Thomas, KY is seeking a Client Logistics Representative to support day-to-day freight management for assigned customer accounts. You will coordinate shipments, work with carriers, and resolve service issues to ensure on-time, cost-effective transportation according to customer expectations and company standards.

In this role you will collaborate with Customer Logistics Managers, internal teams, and external partners to optimize routes, monitor load progress, and maintain