Client Logistics Representative

RWI Logistics LLC; Fort Thomas (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

RWI Logistics LLC is seeking a Client Logistics Representative to support day-to-day freight management and logistics operations for assigned customer accounts. You will act as a primary liaison between the company, customers, and carrier partners to ensure timely, accurate, and cost-effective transportation solutions.

You will collaborate with Customer Logistics Managers and internal teams to coordinate shipments, resolve service issues, and drive continuous improvement in on-time performance,

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred; equivalent experience considered.
• 1–3 years of experience in logistics, transportation, or supply chain operations preferred.
• Strong communication and relationship management skills with internal teams, customers, and carriers.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts and ensure high-quality service.
• Collaborate with customers to align shipping schedules and improve supply chain efficiency.
• Coordinate all aspects of customer freight, including inbound/outbound and imported products.
• Optimize route and load planning to reduce cost and maximize efficiency.
• Schedule appointments with shippers, consignees, and carriers and maintain load updates in TMS.
• Monitor shipment progress, track compliance, and ensure carriers meet requirements.
• Maintain accurate financial data within the TMS and resolve billing discrepancies.
• Provide after-hours or weekend support as needed and perform other duties to support team goals.

Skills

Communication skills

Relationship management

Organizational skills

MS Office

MercuryGate

Data interpretation

Time management

Education

Bachelor's degree in Business, Logistics, or related field

Tools

MercuryGate

TMS

MS Excel

Job description

Description

The Client Logistics Representative supports day-to-day freight management and logistics operations for assigned customer accounts. This role serves as a key point of contact between the company, the customer, and carrier partners to ensure timely, accurate, and cost-effective transportation solutions. This position works closely with Customer Logistics Managers, internal team members, and external partners to coordinate shipments, resolve service issues, and deliver high-quality execution in line with customer expectations and company standards.

Duties And Responsibilities

Essential duties and responsibilities of the position include but are not limited to:

Customer Service and Relationship Management

• Build and maintain strong working relationships with assigned customer accounts, ensuring high-quality service and communication. Consistently deliver professional communication, respond promptly to inquiries, provide timely updates, and proactively resolve issues to meet customer specifications and expectations.
• Collaborate with customers to align shipping schedules, address exceptions, and improve overall supply chain efficiency.
• Escalate to internal leadership on problem loads and the actions that will or have been taken.

Transportation Coordination and Execution

• Coordinate all aspects of customer freight, including inbound, outbound, and and/or imported products to plants/distribution centers/consignee.
• Optimize and manage route and load planning to reduce cost and maximize efficiency.
• Schedule appointments with shippers, consignees, and carriers; ensure timely and accurate load updates within the Transportation Management System (TMS).
• Manages shipment progress, tracking compliance, and ensure carriers meet pickup, transit, and delivery requirements.
• Initiate and investigate the documentation process for product overages, shortages, and damages (OS&D).

Performance Management and Continuous Improvement

• Leverage key performance metrics to monitor service performance, identify trends, and drive improvements in cost, on-time performance, and communication.
• Support continuous improvement initiatives aimed at streamlining workflows and enhancing customer satisfaction.

Financial and System Accuracy

• Maintain accurate financial data within the TMS throughout the shipment lifecycle.
• Work closely with internal teams to ensure data accuracy, resolve issues, and reconcile billing and accounting discrepancies.
• Ensure all updates, rate changes, and load notes are entered correctly and in a timely manner.

Other Responsibilities

• Provide after-hours or weekend support as needed to meet customer expectations.
• Perform other duties as required and assigned to support team and company objectives.

Qualifications

Qualifications to perform the job successfully include:

Education: Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred; equivalent experience considered.

Experience: 1–3 years of experience in logistics, transportation, or supply chain operations preferred. Prior experience in a customer-facing or operations support role is highly desirable.

Skills and Competencies:

• Strong communication and relationship management skills, with the ability to interact effectively with customers, carriers, and internal teams.
• Detail-oriented and highly organized, with strong problem-solving and multitasking abilities.
• Proficiency with Transportation Management Systems (MercuryGate preferred) and Microsoft Office Suite.
• Ability to interpret shipment data and use metrics to drive performance improvements.
• Strong sense of urgency and accountability in managing time-sensitive shipments and customer requirements.
• Demonstrated ability to work both independently and as part of a collaborative, fast-paced team environment.

Working conditions

This position is performed in a general office setting.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and ability to talk and hear.

RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.