Client Liaison Lab Sendouts Technician I

ARUP Laboratories; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

ARUP Laboratories is seeking a Client Liaison for on-site work at Deaconess Hospital in Evansville, IN. The role serves as a critical link between the client site and ARUP’s Client Relations teams, assisting with specimen processing, information flow, and service coordination.

The position requires interaction with clients to resolve issues related to submissions and to provide guidance on specimen requirements, timelines, and referrals.

Responsibilities

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Detect and resolve issues related to test or specimen submissions before shipping to ARUP
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Assist in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Read, understand and comply with SOPs related to the position
• Order and maintain supplies related to ARUP testing, keep required inventories on hand
• Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency
• Become familiar with CAP, NY and other regulatory agency requirements where applicable
• Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
• Maintain required records and documentation
• Other duties as assigned

Job description

ARUP Laboratories is seeking a Client Liaison for on-site work at Deaconess Hospital in Evansville, IN. The role serves as a critical link between the client site and ARUP’s Client Relations teams, assisting with specimen processing, information flow, and service coordination.

The position requires interaction with clients to resolve issues related to submissions and to provide guidance on specimen requirements, timelines, and referrals.