Laboratory Sendouts Technician I

ARUP Laboratories; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

ARUP Laboratories is seeking a Client Liaison for on-site work at Deaconess Hospital in Evansville, IN. The role serves as a critical link between the client site and ARUP’s Client Relations teams, assisting with specimen processing, information flow, and service coordination.

The position requires interaction with clients to resolve issues related to submissions and to provide guidance on specimen requirements, timelines, and referrals.

Responsibilities

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Detect and resolve issues related to test or specimen submissions before shipping to ARUP
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Assist in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Read, understand and comply with SOPs related to the position
• Order and maintain supplies related to ARUP testing, keep required inventories on hand
• Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency
• Become familiar with CAP, NY and other regulatory agency requirements where applicable
• Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
• Maintain required records and documentation
• Other duties as assigned

Job description

Location

Deaconess Hospital located at 600 Mary Street Evansville, IN 47747

Schedule

Monday - Friday (40 hrs/wk) 2pm-10:30pm

Department

Client Site Liaisons - 916

Primary Purpose

This position works at the client site Deaconess Hospital located at 600 Mary Street Evansville, IN 47747 and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison I interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.

About ARUP

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Detect and resolve issues related to test or specimen submissions before shipping to ARUP
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Assist in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Read, understand and comply with SOPs related to the position
• Order and maintain supplies related to ARUP testing, keep required inventories on hand
• Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency
• Become familiar with CAP, NY and other regulatory agency requirements where applicable
• Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
• Maintain required records and documentation
• Other duties as assigned

Physical And Other Requirements

• Stooping: Bending body downward and forward by bending spine at the waist
• Reaching: Extending hand(s) and arm(s) in any direction
• Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: Frequently communicate with others
• PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies
• ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures
• Sedentary Work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
• Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling