Client Intelligence & GTM Strategy Lead

Fidelity Information Services, LLC; Georgia; Presencial; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional education opportunities

Personal development

Collaborative team environment

Competitive benefits and rewards

Descripción de la vacante

Fidelity Information Services, LLC is seeking a Client Intelligence Manager to shape go-to-market strategies by transforming customer feedback, market trends, and competitive data into actionable recommendations. You will lead customer and market intelligence initiatives and collaborate with Product, Commercialization, Sales, and executive leaders to identify growth opportunities.

You will translate research into strategic guidance, lead competitive analyses, and develop market segmentation

Formación

• Minimum a bachelor’s degree in a related field as listed.
• 5–8 years in market intelligence, strategy or related disciplines.
• Experience leading customer research or Voice of Customer programs.
• Strong analytical and problem-solving skills with both qualitative and quantitative methods.
• Ability to turn data into clear business recommendations for senior leaders.
• Proven ability to influence senior stakeholders and present insights.

Responsabilidades

• Lead Voice of Customer programs across the portfolio with advisory boards and market validation.
• Partner with Product teams to validate concepts, roadmaps, and initiatives via customer engagement.
• Translate feedback into actionable recommendations influencing product strategy.
• Lead competitive intelligence across payments, banking, fintech, and risk management.
• Create executive-ready analyses, market briefings, and strategic recommendations.
• Develop market segmentation, ICPs, buyer personas, and market definitions.
• Lead TAM, SAM, SOM assessments and opportunity sizing analyses.
• Provide insights to support product positioning, packaging, pricing, and go-to-market.
• Identify target markets, priorities, expansion opportunities, and risks.
• Produce recurring intelligence reports and business reviews for leadership.
• Present strategic insights to Product, Commercialization, Sales, and senior leaders.
• Collaborate across Product, Sales, Marketing, Strategy, Technology, and Operations.

Conocimientos

Analytical thinking

Executive communication

Storytelling

Cross-functional collaboration

Stakeholder management

Market research

Educación

Bachelor’s degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or related field

Herramientas

Microsoft PowerPoint

Excel

Data-analysis tools

Descripción del empleo

Fidelity Information Services, LLC is seeking a Client Intelligence Manager to shape go-to-market strategies by transforming customer feedback, market trends, and competitive data into actionable recommendations. You will lead customer and market intelligence initiatives and collaborate with Product, Commercialization, Sales, and executive leaders to identify growth opportunities.

You will translate research into strategic guidance, lead competitive analyses, and develop market segmentation