Client Intelligence & Market Strategy Lead

Fidelity Information Services, LLC; Columbus (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Fidelity Information Services, LLC (FIS) in Columbus, GA, is seeking a Client Intelligence Manager to drive go-to-market strategies by converting customer feedback, market trends, and competitive intelligence into actionable recommendations.

You will lead Voice of Customer programs and collaborate with Product, Commercialization, Sales, and executives to identify growth opportunities and validate market demand.

Qualifications

• A bachelor's degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related field.
• Five to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related discipline.
• Experience leading customer research, client interviews, market-validation activities, or Voice of Customer programs.
• Strong analytical and problem-solving skills, with experience conducting qualitative and quantitative research.
• Experience turning customer, market, and competitive data into clear business recommendations.
• Demonstrated ability to develop strategic recommendations for senior leaders and executive stakeholders.
• Strong executive communication, presentation, and storytelling skills.
• Ability to synthesize complex information into concise, compelling, and actionable insights.
• Strong cross-functional collaboration and influencing skills.
• Ability to manage multiple research, intelligence, and customer-engagement initiatives while maintaining stakeholder alignment.
• Proficiency with Microsoft PowerPoint, Excel, and data-analysis tools.

Responsibilities

• Lead Voice of Customer programs across the Total Issuing Solutions portfolio, including customer advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiatives.
• Partner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagement.
• Translate customer feedback and research findings into actionable recommendations that influence product strategy and commercialization plans.
• Lead competitive intelligence efforts across the issuing, payments, banking, fintech, fraud, and risk-management landscape.
• Develop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendations.
• Create and maintain market-segmentation frameworks, ideal customer profiles, buyer personas, and target-market definitions.
• Lead total addressable market, serviceable addressable market, and serviceable obtainable market assessments, along with opportunity-sizing and right-to-win analyses.
• Provide insights that support product positioning, packaging, pricing, sales enablement, and broader go-to-market initiatives.
• Identify target markets, customer priorities, expansion opportunities, competitive risks, and areas for commercialization improvement.
• Develop recurring intelligence reports, market assessments, and business reviews that clearly communicate trends, risks, opportunities, and recommended actions.
• Present strategic insights and recommendations to Product, Commercialization, Sales, and senior leadership.
• Partner across Product, Sales, Marketing, Strategy, Technology, Operations, and executive leadership to support informed, data-driven decision-making.

Skills

Voice of Customer

Market intelligence

Executive communication

Cross-functional collaboration

Storytelling

Education

Bachelor's degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related field

Tools

PowerPoint

Excel

Data-analysis tools

Job description

Fidelity Information Services, LLC (FIS) in Columbus, GA, is seeking a Client Intelligence Manager to drive go-to-market strategies by converting customer feedback, market trends, and competitive intelligence into actionable recommendations.

You will lead Voice of Customer programs and collaborate with Product, Commercialization, Sales, and executives to identify growth opportunities and validate market demand.