Client Intelligence & Growth Strategy Lead

FIS Management Services LLC; Georgia; Remote; USD 110,000 - 170,000; Full time

Job summary

FIS is seeking a Client Intelligence Manager to shape go-to-market strategies by transforming customer feedback, market trends, and industry data into actionable recommendations. You will lead Voice of Customer programs and competitive intelligence across the Total Issuing Solutions portfolio, partnering with Product, Sales, and executive leadership.

You will translate insights into strategic recommendations to validate product concepts, prioritize investments, and strengthen portfolio strategy,

Qualifications

• Bachelor's degree in Business, Marketing, Economics, Finance, Strategy, IS, Engineering, or related field.
• 5–8 years in market intelligence, strategy, product marketing, or related disciplines.
• Experience leading customer research, client interviews, market-validation activities, or Voice of Customer programs.
• Strong analytical and problem-solving skills with experience in qualitative and quantitative research.
• Ability to develop strategic recommendations for senior leaders and executive stakeholders.

Responsibilities

• Lead Voice of Customer programs across the Total Issuing Solutions portfolio, including advisory boards and market-validation initiatives.
• Partner with Product teams to validate product concepts, roadmaps, investments, and strategic initiatives through customer engagement.
• Translate customer feedback and research into actionable recommendations that influence product strategy and commercialization plans.
• Lead competitive intelligence efforts across issuing, payments, banking, fintech, fraud, and risk-management landscapes.
• Develop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendations.
• Present strategic insights to Product, Commercialization, Sales, and senior leadership; enable data-driven decisions.

Skills

Market intelligence

Strategy

Product marketing

Commercialization

Competitive intelligence

Sales

Financial services

Education

Bachelor's degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or related field

Tools

PowerPoint

Excel

Data-analysis tools

Job description

FIS is seeking a Client Intelligence Manager to shape go-to-market strategies by transforming customer feedback, market trends, and industry data into actionable recommendations. You will lead Voice of Customer programs and competitive intelligence across the Total Issuing Solutions portfolio, partnering with Product, Sales, and executive leadership.

You will translate insights into strategic recommendations to validate product concepts, prioritize investments, and strengthen portfolio strategy,