Client Intake & Service Coordination Specialist

People Care; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

People Care in New York is seeking an intake coordinator to support home care clients. You will answer calls, collect information, and assess client needs to determine next steps in the intake process.

Responsibilities include documenting client data, coordinating with team members, and delivering excellent customer service while addressing questions and concerns. Experience and strong communication skills are preferred.

Qualifications

• Previous experience in a similar role preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Ability to work well under pressure and handle stressful situations calmly.

Responsibilities

• Answer incoming calls and provide assistance to clients.
• Gather necessary information from clients using phone systems.
• Conduct initial assessments to determine client needs.
• Document client information accurately and efficiently.
• Collaborate with other team members to ensure smooth intake process.
• Provide excellent customer service and address any concerns or questions.

Skills

Communication skills

Written communication

Organizational skills

Stress management

Tools

Phone systems

Job description

People Care in New York is seeking an intake coordinator to support home care clients. You will answer calls, collect information, and assess client needs to determine next steps in the intake process.

Responsibilities include documenting client data, coordinating with team members, and delivering excellent customer service while addressing questions and concerns. Experience and strong communication skills are preferred.