Client Intake & Risk Operations Lead

FBT Gibbons; Columbus (OH); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health care coverage (medical, dental, vision)

Life insurance

401(k) retirement plan with employer matching

Job summary

FBT Gibbons LLP is seeking a strategic Client Intake Manager to lead the operations of the Client Intake Department. This role involves ensuring timely processing of new business intake and driving operational excellence across multiple locations, including Columbus, OH.

The ideal candidate will possess strong leadership qualities, risk management experience, and exceptional communication skills necessary for mentoring teams and partnering with legal professionals.

FBT Gibbons offers a competitive salary and a comprehensive benefits package.

Qualifications

• 4+ years overseeing client intake or related operational roles.
• 3+ years of research experience, particularly with Intapp and Aderant.
• Strong understanding of law firm client intake processes.

Responsibilities

• Provide oversight of the Client Intake Department.
• Develop and enforce client intake policies.
• Review and analyze new business intake requests.

Skills

Leadership

Communication

Problem-solving

Conflict Management

Attention to Detail

Education

Bachelor's Degree

Tools

Intapp

Aderant

Microsoft Office

Job description

FBT Gibbons LLP is seeking a strategic Client Intake Manager to lead the operations of the Client Intake Department. This role involves ensuring timely processing of new business intake and driving operational excellence across multiple locations, including Columbus, OH.

The ideal candidate will possess strong leadership qualities, risk management experience, and exceptional communication skills necessary for mentoring teams and partnering with legal professionals.

FBT Gibbons offers a competitive salary and a comprehensive benefits package.