Client Intake & Risk Operations Lead

FBT Gibbons; Charleston (WV); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health care coverage

401(k) retirement plan

Paid time off

Job summary

FBT Gibbons, a national law firm, is seeking a Client Intake Manager to lead daily operations in the Charleston office. Responsibilities include overseeing new business intake processes and ensuring compliance with firm standards. The ideal candidate boasts strong leadership and risk management experience.

Applicants should possess a Bachelor's Degree and have at least 4 years of relevant law firm experience. This is a chance to join a diverse team focused on collaboration and exceptional client service.

Qualifications

• 4+ years of experience overseeing client intake or related operational functions within a law firm.
• 3+ years of research experience; experience with Intapp and Aderant is a significant plus.
• Strong understanding of law firm client intake processes, matter opening procedures, and risk management practices.

Responsibilities

• Oversee the Client Intake Department to ensure accurate processing of new business intake.
• Develop and enforce client intake policies and procedures.
• Lead the training of Client Intake Specialists.

Skills

Leadership

Communication

Problem-solving

Risk management

Education

Bachelor’s Degree

Tools

Intapp

Aderant

Microsoft Office

Job description

FBT Gibbons, a national law firm, is seeking a Client Intake Manager to lead daily operations in the Charleston office. Responsibilities include overseeing new business intake processes and ensuring compliance with firm standards. The ideal candidate boasts strong leadership and risk management experience.

Applicants should possess a Bachelor's Degree and have at least 4 years of relevant law firm experience. This is a chance to join a diverse team focused on collaboration and exceptional client service.