Client Insights Lead | Strategy, Coaching & Growth

NielsenIQ; United States; Sur place; USD 100 000 - 112 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Comprehensive health insurance

Parental leave

Life insurance

401(k) with company matching

Disability insurance

Tuition reimbursement

Discretionary paid time off & holidays

LinkedIn Learning

Résumé du poste

NIQ is seeking an Associate Client Director to lead a team of Client Managers, Associate Client Managers and Analysts in delivering data-driven insights. You will guide and coach the team, ensure timely delivery of academy milestones, and champion NIQ's service model and JBPs while expanding client opportunities through strong relationships.

You will apply Thought Leadership to create impact, manage client expectations, and drive customer satisfaction with actionable recommendations across RMS,

Qualifications

• 7+ years of experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NielsenIQ (or similar) solutions in analytics, including POS/Panel data.
• Strong analytical mind and excellent numerical skills.
• Proficiency with Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savviness.
• Fast learner of concepts and tools.
• Ability to incorporate deep industry knowledge and Thought Leadership into analyses.
• Proficiency in pulling and analyzing NIQ data sources.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.

Responsabilités

• Own CS Industry Insights mission for the team through delivery of Thought Leadership.
• Ensure team delivers KPIs and success metrics; drive Service Model and JBPs execution.
• Ensure all team members complete the Academy in time with success.
• Develop probing skills to identify and uncover the most important business questions.
• Guide team in utilizing and visualizing data for strategically impactful presentations.
• Manage client expectations in project scoping, prioritization, and time management.
• Demonstrate probing skills to identify important business questions for clients.
• Lead generation: identify, create, and convert opportunities to incremental sales.
• Client briefing: ensure thorough client briefings with filled forms.
• Proactively partner with senior stakeholders to remove roadblocks.
• Drive customer satisfaction with best-in-class analyses and insights.
• Be a bilingual (CPS+RMS) team leader/strategist.
• Generate CPS leads and upsell contracts.
• Persuade win-back clients on NIQ's CPS proposition.

Connaissances

Analytical mindset

Numerical skills

English proficiency

Digital savvy

Fast learner

Coaching & leadership

NIQ data/tools knowledge

Outils

Discover

Excel

PowerPoint

Google Sheets/Slides

RMS

Homescan

Omni

Spectra

Description du poste

NIQ is seeking an Associate Client Director to lead a team of Client Managers, Associate Client Managers and Analysts in delivering data-driven insights. You will guide and coach the team, ensure timely delivery of academy milestones, and champion NIQ's service model and JBPs while expanding client opportunities through strong relationships.

You will apply Thought Leadership to create impact, manage client expectations, and drive customer satisfaction with actionable recommendations across RMS,