Client Insights Engagement Specialist

TALENT Software Services; Irving (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

TALENT Software Services is seeking a Client Engagement Services Specialist in Irving, TX. You will act as a connector between clients and Analysts to solve complex technology and business questions, delivering research-backed insights and executive-level service.

This role emphasizes learning, ambition, collaborative work, and a strong client-service mindset as you coordinate with internal teams and stakeholders to meet client requests and drive business outcomes.

Qualifications

• Bachelor's degree and/or equivalent customer service experience.
• Experience in proactive problem solving with complex scenarios.
• Strong time management and organizational skills.
• Analytical mindset.
• Strong business acumen.
• Great written and verbal communication skills, able to adjust style based on audience.

Responsibilities

• Interpret client needs and identify the most relevant Analyst to fulfill the request.
• Provide research and resources to business leaders to help improve their businesses.
• Partner with internal stakeholders on client needs.
• Read industry research and develop an understanding of complex topics.
• Provide executive-level customer service.
• Build strong working relationships with the Client Business & Technology Insights Analyst community and receive unlimited access to all research content.

Skills

Proactive problem solving

Time management

Analytical mindset

Business acumen

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent

Job description

TALENT Software Services is seeking a Client Engagement Services Specialist in Irving, TX. You will act as a connector between clients and Analysts to solve complex technology and business questions, delivering research-backed insights and executive-level service.

This role emphasizes learning, ambition, collaborative work, and a strong client-service mindset as you coordinate with internal teams and stakeholders to meet client requests and drive business outcomes.