Client Services Representative

Insight Global

Dallas (TX)

Presencial

USD 35 000 - 50 000

Tempo integral

14 dias+

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Resumo da oferta

A leading company in Dallas is seeking a Client Services Representative for a permanent position. The role involves managing client interactions through calls, emails, and chats, ensuring exceptional service and satisfaction. Candidates should have at least 2 years of call center experience and a high school diploma. This is an on-site position with a full-time schedule.

Qualificações

2 years of experience in a call center environment.
Experience with email and chat-based customer communication.

Responsabilidades

Handle incoming calls, emails, and chat inquiries professionally.
Document all communications and payment information accurately.
Resolve client concerns promptly and maintain high client satisfaction.

Conhecimentos

Customer communication

Problem-solving

Attention to detail

Formação académica

High school diploma

Descrição da oferta de emprego

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Position : Client Services Representative

Duration: Permanent

Location: Dallas, TX 75261 (ONSITE every day, 8-5 or 9-6)

Phone screen with TA
Assessment
Onsite final

Desired Skills and Experience:

• 2 years of experience within a call center environment

• Email and chat-based customer communication

• High school diploma

Plusses:

Day to Day:

A large company headquartered in Dallas is looking for a Client Services Representative to sit on-site 5 days a week. Listed below are some of the day-to-day tasks you will be completing.

Client Interaction: Handle incoming calls, emails, and chat inquiries professionally, ensuring exceptional customer experiences.
Data Management: Document all communications and payment information accurately in the client database, paying meticulous attention to detail.
Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
Payment Processing: Process and record payments with precision, adhering to company protocols.
Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
Order Management: Efficiently manage client catalog orders and incoming auction bids.
Customer Satisfaction: Maintain high standards for client satisfaction by providing accurate, clear, and complete information.

Seniority level