Client Implementation Strategist (90-Day Launch)

IQVIA LLC; Carlsbad (CA); On-site; USD 58,000 - 80,000; Full time

Job summary

IQVIA is seeking an Implementation Specialist to lead cross-functional client onboarding, coordinating with Sales, Operations and Finance to manage initiation through a 90-day deployment. You will align program launch plans, training curricula, recruitment profiles, and billing processes for a smooth start of new IQVIA MedTech programs.

In this role you will train clients, monitor KPIs, and develop Quarterly Business Reviews with the Sales team, while supporting IQVIA’s Quality Management System

Qualifications

• Bachelor's degree in Business related field or Project Management.
• At least 5 years’ experience in management or project management.
• Be available to work before/after typical office hours as work may demand.
• Strong written and oral English communication skills.
• Familiar with Microsoft Word and MS Outlook (or similar email application).
• Be comfortable sitting at a desk for long periods of time making numerous phone calls and answering emails throughout the day.
• Desire to work in a fast growing environment, and be capable of using good judgment when communicating, interviewing and working with other employees.
• Supportive of diversity, equal opportunity employment and the basics of employment law.
• Interested in a career path leading into management, business development and sales.

Responsibilities

• Promote quality through the expert understanding of the Novasyte process.
• Work closely with internal partners (Sales, Operations, Finance, HR) to ensure client-specific requirements are planned appropriately and executed.
• Establish a road map for success within the first 90 days of a new client program launch.
• Consult with the client to develop recruitment profile and strategy and coordinate specifics with the Operations Team.
• Consult with the client to provide strategic direction on training programs and curriculum for new program launches.
• Attend and direct new client training programs with IQVIA MedTech consultants.
• Consult with the client to develop a strategy for deployment of new Novasyte consultants in the field after a training program.
• Monitor program KPI’s and progress through the first 90 days of program launch.
• Develop Quarterly Business Reviews with the Sales Team to review the First 90 Days of a new program launch.
• Work closely with Quality team to help drive, implement and maintain IQVIA’s commitment to its Quality Management System and Quality Objectives

Skills

Phone Skills

Recruiting

Interviewing Skills

People Skills

Diversity

Employment Law

Results Driven

Professionalism

Organization

Project Management

Judgment

Education

Bachelor's degree in Business or Project Management

Tools

MS Word

MS Outlook

Job description

IQVIA is seeking an Implementation Specialist to lead cross-functional client onboarding, coordinating with Sales, Operations and Finance to manage initiation through a 90-day deployment. You will align program launch plans, training curricula, recruitment profiles, and billing processes for a smooth start of new IQVIA MedTech programs.

In this role you will train clients, monitor KPIs, and develop Quarterly Business Reviews with the Sales team, while supporting IQVIA’s Quality Management System