Implementation Specialist

IQVIA LLC; Carlsbad (CA); On-site; USD 58,000 - 80,000; Full time

Job summary

IQVIA is seeking an Implementation Specialist to lead cross-functional client onboarding, coordinating with Sales, Operations and Finance to manage initiation through a 90-day deployment. You will align program launch plans, training curricula, recruitment profiles, and billing processes for a smooth start of new IQVIA MedTech programs.

In this role you will train clients, monitor KPIs, and develop Quarterly Business Reviews with the Sales team, while supporting IQVIA’s Quality Management System

Qualifications

• Bachelor's degree in Business related field or Project Management.
• At least 5 years’ experience in management or project management.
• Be available to work before/after typical office hours as work may demand.
• Strong written and oral English communication skills.
• Familiar with Microsoft Word and MS Outlook (or similar email application).
• Be comfortable sitting at a desk for long periods of time making numerous phone calls and answering emails throughout the day.
• Desire to work in a fast growing environment, and be capable of using good judgment when communicating, interviewing and working with other employees.
• Supportive of diversity, equal opportunity employment and the basics of employment law.
• Interested in a career path leading into management, business development and sales.

Responsibilities

• Promote quality through the expert understanding of the Novasyte process.
• Work closely with internal partners (Sales, Operations, Finance, HR) to ensure client-specific requirements are planned appropriately and executed.
• Establish a road map for success within the first 90 days of a new client program launch.
• Consult with the client to develop recruitment profile and strategy and coordinate specifics with the Operations Team.
• Consult with the client to provide strategic direction on training programs and curriculum for new program launches.
• Attend and direct new client training programs with IQVIA MedTech consultants.
• Consult with the client to develop a strategy for deployment of new Novasyte consultants in the field after a training program.
• Monitor program KPI’s and progress through the first 90 days of program launch.
• Develop Quarterly Business Reviews with the Sales Team to review the First 90 Days of a new program launch.
• Work closely with Quality team to help drive, implement and maintain IQVIA’s commitment to its Quality Management System and Quality Objectives

Skills

Phone Skills

Recruiting

Interviewing Skills

People Skills

Diversity

Employment Law

Results Driven

Professionalism

Organization

Project Management

Judgment

Education

Bachelor's degree in Business or Project Management

Tools

MS Word

MS Outlook

Job description

The Implementation Specialist will work cross-functionally with the Sales and Operations Departments to oversee all aspects of the client implementation process from initiation to transition to Operations. The Implementation Specialist will work to ensure a positive client experience during implementation and the first 90 days of a new program launch. This individual is responsible for applying expert knowledge of the implementation of large program process, providing strategic direction, and ensuring all information is provided across departments to ensure a successful launch. Help to develop an in-depth understanding of the recruitment needs, training curriculum with the client as well as a roadmap to program launch and deployment post training. The Implementation Specialist will also work alongside the Finance Department to ensure that all processes pertaining to billing and invoicing are outlined. Attend new client training events and program launches. Establish a successful first 90 days to drive additional business within the client that IQVIA MedTech has partnered with.

Position Responsibilities:

• Promote quality through the expert understanding of the Novasyte process
• Work closely with internal partners (Sales, Operations, Finance, HR) to ensure client-specific requirements are planned appropriately and executed
• Establish a road map for success within the first 90 days of a new client program launch
• Consult with the client to develop recruitment profile and strategy and coordinate specifics with the Operations Team
• Consult with the client to provide strategic direction on training programs and curriculum for new program launches
• Attend and direct new client training programs with IQVIA MedTech consultants
• Consult with the client to develop a strategy for deployment of new Novasyte consultants in the field after a training program
• Monitor program KPI’s and progress through the first 90 days of program launch
• Develop Quarterly Business Reviews with the Sales Team to review the First 90 Days of a new program launch
• Work closely with Quality team to help drive, implement and maintain IQVIA’s commitment to its Quality Management System and Quality Objectives

Preferred Skills/Qualifications:

• Have a Bachelor’s degree in Business related field or Project Management
• Have at least 5 years’ experience in management or project management
• Be available to work before/after typical office hours as work may demand
• Possess strong written and oral English communication skills
• Be familiar with Microsoft Word and MS Outlook (or similar email application)
• Be comfortable sitting at a desk for long periods of time making numerous phone calls and answering emails throughout the day
• Have a desire to work in a fast growing environment, and be capable of using good judgment when communicating, interviewing and working with other employees
• Be supportive of diversity, equal opportunity employment and the basics of employment law
• Be interested in a career path leading into management, business development and sales

• Phone Skills
• Recruiting
• Interviewing Skills
• People Skills
• Supports Diversity
• Employment Law
• Results Driven
• Professionalism
• Organization
• Project Management
• Judgment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $50 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.