Client Implementation Lead (Hybrid)

SwitchThink Solutions LLC; Phoenix (AZ); Hybrid; USD 75,000 - 110,000; Full time

Job summary

SwitchThink Solutions LLC seeks a Client Implementation Specialist to lead onboarding and implementation of Keystone Hosting, Enterprise Cloud, and related products. The role emphasizes coordination of IT teams, vendor interfaces, testing, and operational handoffs.

Responsibilities include planning, executing, and tracking projects, maintaining strong client relationships, and ensuring smooth delivery post-sale. Hybrid work option and emphasis on cross-functional collaboration are offered.

Qualifications

• 2+ years coordinating IT related projects or project management experience
• 1+ years of experience managing technical client implementations or software delivery projects
• 1+ years experience in the Credit Union, banking, or financial technology sector
• Bachelor’s degree in business, Information Technology, or Project Management preferred
• Ability to manage concurrent projects in a fast-paced, cross-functional environment
• Familiarity with enterprise IT systems including virtualization, OS/Linux/Windows, networking, storage, disaster recovery
• Strong organizational, communication, and interpersonal skills
• Ability to navigate ambiguity and drive resolution without constant oversight

Responsibilities

• Partner with clients immediately following the sales cycle to launch structured onboarding processes.
• Establish trust with clients by delivering timely onboarding engagements.
• Plan, manage, and track implementation projects including client conversions and ad hoc projects.
• Coordinate cross-functional teams (5-10 individuals) across IT, architecture, engineering, operations, and vendors.
• Track and manage deliverables including connectivity, vendor interfaces, integration, testing, and turnover.
• Act as a technical liaison to resolve issues and communicate requirements.
• Lead project meetings with agendas, notes, and action items.
• Open and manage project-related tickets and support process improvements.

Skills

Project coordination

Client communications

Time management

Cross-functional collaboration

Problem solving

Ambiguity navigation

Education

Bachelor’s degree preferred

Equivalent combination of education and experience

Tools

Ticketing systems

Project management tools

Job description

SwitchThink Solutions LLC seeks a Client Implementation Specialist to lead onboarding and implementation of Keystone Hosting, Enterprise Cloud, and related products. The role emphasizes coordination of IT teams, vendor interfaces, testing, and operational handoffs.

Responsibilities include planning, executing, and tracking projects, maintaining strong client relationships, and ensuring smooth delivery post-sale. Hybrid work option and emphasis on cross-functional collaboration are offered.