Client Human Resources Business Partner III - Key Accounts Team

Fairygodboss; Miami (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ADP is hiring a Human Resources Consultant in the Miami, FL area. As a trusted advisor, you will use your HR experience, consulting skills, and ADP product knowledge to help clients solve their most critical business challenges.

You will manage external client relationships and partner with internal teams, communicate clearly, train on ADP solutions, and drive client satisfaction through timely issue resolution and practical HR best practices.

Qualifications

• 5–8 years of professional consulting experience or equivalent.
• 5–8 years in a customer-service or HR environment with proven results.
• College degree is desirable but not required.
• Based in Miami, FL with hybrid office/virtual work.

Responsibilities

• Research, troubleshoot, and resolve client issues as an HR expert for ADP’s largest clients and complex products.
• Proactively provide information, best practices, and training on ADP solutions to clients.
• Communicate with clients to resolve issues, set priorities, manage time, and follow up promptly.
• Interpret business issues, recommend solutions and best practices to ADP leadership and clients.
• Share knowledge and best practices with less experienced Consultants and Specialists.

Skills

HR consulting

Client relations

Problem solving

Communication

Education

Bachelor's degree

Tools

ADP product knowledge

Job description

ADP is hiring a Human Resources Consultant.

About the Role

As a trusted advisor to our clients, you will leverage your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. Your primary goal is to help clients, building relationships with external clients and internal partners, communicating clearly and professionally, and driving client satisfaction.

Key Responsibilities

• Research, troubleshoot, and resolve client issues as an HR expert for ADP’s largest clients and complex products/technologies.
• Proactively provide information, best practices, and training on ADP solutions to clients.
• Communicate with clients to resolve issues, set priorities, manage time, and follow up promptly.
• Exceed client expectations by upholding the highest ethical standards and ADP’s core value of “Integrity is Everything.”
• Interpret business issues, recommend solutions and best practices to ADP leadership and clients.
• Share knowledge and best practices with less experienced Consultants and Specialists.

Required Qualifications

• Candidate must be located in the Miami, FL area and/or surrounding areas; responsible for managing an external client book of business within Southeast and Carolina locations. Hybrid work model (office/virtual).
• At least 5–8 years of professional consulting experience or equivalent experience as a practitioner in a systems‑related organization.
• At least 5–8 years of experience in a customer‑service or human‑resources environment, with proven ability to produce positive results.
• A college degree is desirable but not required; other acceptable experiences include the above qualifications.

Preferred Qualifications

• HR certification or willingness to pursue one within the first year.

Benefits and Culture

• Inclusive culture that values equity, inclusion, and belonging.
• Opportunities for career growth, ongoing training, development, and mentorship.
• Best‑in‑class benefits starting on day one, supporting physical and mental health.
• Paid time off for volunteering and community service.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.