Client Human Resources Business Partner III - Key Accounts Team

Fairygodboss; Alpharetta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Career growth opportunities

Best-in-class health benefits

Company-paid volunteer time

Job summary

Fairygodboss is seeking a Human Resources Consultant based in Alpharetta, GA. In this role, you will leverage your HR expertise to support ADP clients, resolving complex issues and providing product knowledge. This position requires 5–8 years of consulting and HR experience.

The ideal candidate will thrive in a hybrid work model and is committed to maintaining high service standards while exceeding client expectations. The company offers excellent health benefits and a strong focus on inclusivity.

Qualifications

• 5–8 years of professional consulting experience or equivalent.
• 5–8 years of experience in human resources or customer service.
• Located in or near Alpharetta, GA for regional client management.

Responsibilities

• Serve as an HR expert for ADP’s mainstream and complex products.
• Provide information and training on ADP solutions.
• Manage client cases and deliver timely follow-up.

Skills

Professional consulting experience

Customer service experience

Human resources knowledge

Education

College degree (preferred)

Job description

Human Resources Consultant

As a trusted advisor to ADP clients, you will apply HR expertise, product knowledge, and consulting skills to resolve complex business challenges and support the company’s largest clients.

Responsibilities

• Serve as an HR expert for ADP’s mainstream and complex products, diagnosing and resolving client issues independently.
• Proactively provide information, best‑practice guidance, and training on ADP solutions.
• Communicate clearly with clients by phone and in writing, prioritizing cases, managing tasks, and delivering timely follow‑up.
• Exceed client expectations, maintain high service standards and uphold ADP’s core value of Integrity.
• Recommend solutions and best practices to ADP leadership and clients, and share knowledge with less experienced consultants.

Required Qualifications

• Located in or near Alpharetta, GA (or surrounding area) to manage an external client book for the Southeast and Carolina regions.
• 5–8 years of professional consulting experience or equivalent experience in a systems‑related organization.
• 5–8 years of experience in a customer‑service or human‑resources environment with proven results.
• College degree preferred but not required; relevant experience or military experience may substitute.
• Hybrid work model (office/virtual).

Preferred Qualifications

• HR Certification or willingness to pursue certification within the first year.

Benefits

• Inclusive culture that values equity, inclusion, and belonging.
• Business Resource Groups for networking and community.
• Opportunities for career growth in an agile, fast‑paced environment.
• Ongoing training, development, and mentorship.
• Best‑in‑class health benefits starting on day one.
• Resources and programs for mental health and well‑being.
• Company‑paid time off for volunteering and community engagement.

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP's operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: The company maintains the highest ethical standards and expects all employees to uphold integrity and foster an honest and respectful workplace.