Client Growth & Retention Lead

Infobip; Chicago (IL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan participation with company match

Paid parental leave

Employee share ownership plan (ESOP)

Job summary

A global communication platform provider is seeking a Customer Growth Executive in Chicago to drive customer satisfaction and retention for Tier 1 and Tier 2 clients. This role involves building strong client relationships, coordinating internal resources, and developing strategies for cross-selling and upselling. The ideal candidate will have excellent analytical skills to manage performance metrics and ensure client satisfaction, contributing to business growth and the company's competitive positioning.

Qualifications

• Excellent relationship-building skills with Tier 1/Tier 2 clients.
• Experience in cross-selling and upselling strategies.
• Strong analytical skills to forecast client engagement and traffic.

Responsibilities

• Build and maintain trusted relationships with assigned clients.
• Proactively seek new opportunities to increase customer spend.
• Coordinate internal resources to meet client expectations.

Skills

Customer relationship management

Strategic thinking

Cross-selling

Client advocacy

Performance analysis

Education

Relevant bachelor's degree

Tools

Salesforce (SF)

Analysis tools (Qlik, SU)

Job description

A global communication platform provider is seeking a Customer Growth Executive in Chicago to drive customer satisfaction and retention for Tier 1 and Tier 2 clients. This role involves building strong client relationships, coordinating internal resources, and developing strategies for cross-selling and upselling. The ideal candidate will have excellent analytical skills to manage performance metrics and ensure client satisfaction, contributing to business growth and the company's competitive positioning.