Client Services Leader: Retention, Tiering & Growth

beMarketing; Harmonville (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

beMarketing, a full-service advertising and digital marketing agency, seeks a senior account leadership seat in the US to own retention, revenue and account economics across the client base. You will manage cadence, coaching, and growth plans for the account team, ensuring profitable tiering and top-of-book pricing for strategic accounts.

You will partner with sales and delivery to implement onboarding processes, capacity models, and documented playbooks, with quarterly reviews and continuous

Qualifications

• Seven or more years in account management leadership at a digital marketing agency or comparable services business.
• Experience building retention and growth processes, not just following others.
• Proven ability to hire, onboard, and ramp account managers.

Responsibilities

• Own retention, revenue and account economics with proactive churn management.
• Lead cadence with account managers, mentor, and develop growth plans; ensure weekly/quarterly reviews.
• Define book loading, capacity, and tiered service models to maximize profitability.
• Own top-of-book presence, renewal and expansion pricing for strategic accounts.
• Partner with sales and delivery on onboarding and handoffs; ensure documented processes.

Skills

Account leadership

Retention optimization

Growth strategy

Team coaching

Cross-functional

Job description

beMarketing, a full-service advertising and digital marketing agency, seeks a senior account leadership seat in the US to own retention, revenue and account economics across the client base. You will manage cadence, coaching, and growth plans for the account team, ensuring profitable tiering and top-of-book pricing for strategic accounts.

You will partner with sales and delivery to implement onboarding processes, capacity models, and documented playbooks, with quarterly reviews and continuous