Client Growth Director – IT Services (Hybrid, Minneapolis)

Crossfuze; Minneapolis (MN); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Crossfuze in Minneapolis is seeking a Client Director to lead strategic relationships, oversee service delivery, and drive account growth within assigned clients. This role collaborates across sales and delivery to align customer priorities with measurable business value.

You will manage project oversight, SLA monitoring, monthly reporting, and new sales opportunities, while coordinating with leadership on revenue growth strategies. Hybrid work, based in Minnetonka/Minneapolis area.

Qualifications

• 3-5 years of sales, relationship, and/or project management experience.
• 5+ years of IT Managed Services Experience or IT Management experience.
• Ability to communicate complex concepts to stakeholders at multiple levels and articulate the business value of proposed solutions.
• Exceptional attention to detail with strong organizational and time-management skills.
• Experience creating reports using multiple data sources and translating data into meaningful insights for customer stakeholders at various levels.
• Ability to manage competing deadlines and develop clear, professional proposals, recommendations, and executive summaries for clients.
• Ability to build and maintain relationships with customer stakeholders and key decision-makers.
• Background and/or certifications in ITIL with the ability to understand and rationalize data within ITIL framework preferred

Responsibilities

• Serve as the voice of the customer within Virteva, and represent Virteva within assigned customers across both sales and delivery workloads
• Provide project oversight and management within your assigned accounts and new customer on-boarding
• Monitor SLA compliance, client satisfaction, and agreed service targets; provide SLA attainment reporting and identify continuous service improvement opportunities across assigned accounts.
• Conduct regular meetings and interactions with assigned customers, providing analysis, recommendations and acting on relevant or necessary tasks
• Prepare monthly customer reports and ensure accurate monthly invoicing for assigned accounts
• Coordinate delivery of Root Cause Analysis reports and activities
• Provide oversight of Customer Care process within your assigned accounts
• Identify and pursue new sales opportunities within assigned accounts, maintaining accurate opportunity tracking in Virteva’s CRM
• Develop revenue growth plan and review with sales management on a regular basis
• Provide timely, attentive responses to customer needs, requests and escalations
• Participate in internal sales meetings and business development activities
• Build and strengthen relationships with key stakeholders across assigned customer accounts
• Identify prospect/client issues and create comprehensive solution proposals (which may require or include Professional Services and/or Managed Services); effectively present solutions and value-driven propositions to drive account growth and partnership
• Perform contract negotiations and facilitate related actions for contract development and negotiation with Virteva leadership
• Other duties as assigned

Skills

Relationship management

Account management

Stakeholder communication

Data interpretation

Time management

Tools

CRM software

Job description

Crossfuze in Minneapolis is seeking a Client Director to lead strategic relationships, oversee service delivery, and drive account growth within assigned clients. This role collaborates across sales and delivery to align customer priorities with measurable business value.

You will manage project oversight, SLA monitoring, monthly reporting, and new sales opportunities, while coordinating with leadership on revenue growth strategies. Hybrid work, based in Minnetonka/Minneapolis area.