Client Growth Banker: Financial Wellness & Solutions

PNC; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC is seeking a Branch Banker in Raleigh, NC at the Village District Branch to drive proactive sales and outstanding customer service within an in-office environment. You will collaborate with ecosystem partners to expand relationships and deliver customized PNC solutions to enhance customers' financial wellbeing.

The role emphasizes managing risk, adhering to policies, and delivering a differentiated customer experience through lobby engagement and effective use of technology.

Qualifications

• Typically requires 3+ years of branch banking or related experience.
• Education: No Degree required.
• Willingness to work in an in-office environment in Raleigh, NC.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Skills

Banking

Accountability

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Branch Banker in Raleigh, NC at the Village District Branch to drive proactive sales and outstanding customer service within an in-office environment. You will collaborate with ecosystem partners to expand relationships and deliver customized PNC solutions to enhance customers' financial wellbeing.

The role emphasizes managing risk, adhering to policies, and delivering a differentiated customer experience through lobby engagement and effective use of technology.