Client-Focused Teller: Elevate the Banking Experience

Middlesex Savings Bank; Walpole (MA); On-site; USD 36,000 - 46,000; Full time

Job summary

Middlesex Savings Bank is seeking a Teller to represent the bank to customers and colleagues, promoting core values and mission. The role emphasizes customer experience, operational excellence, and teamwork within the branch environment.

The Teller will handle a wide array of customer transactions, recommend bank products, and assist customers with questions. Flexible scheduling and weekend hours are required, with the ability to stand for extended periods and lift up to 25 pounds.

Qualifications

• Strong customer service, interpersonal and organizational skills desired.
• Basic math principles and ability to perform basic mathematical procedures.

Responsibilities

• Customer Experience: develops understanding of customers’ needs and offers products and services.
• Operational Excellence: ensures accuracy, understands Bank products and regulations.
• Teamwork: supports branch team and policies.
• Credibility: manages time, communicates professionally.
• Decision Making: follows policies and escalates fraud signs.
• Performs other duties to provide high level of service.

Skills

Customer service

Interpersonal skills

Organizational skills

Math skills

Microsoft Office

Cash handling

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Middlesex Savings Bank is seeking a Teller to represent the bank to customers and colleagues, promoting core values and mission. The role emphasizes customer experience, operational excellence, and teamwork within the branch environment.

The Teller will handle a wide array of customer transactions, recommend bank products, and assist customers with questions. Flexible scheduling and weekend hours are required, with the ability to stand for extended periods and lift up to 25 pounds.