Teller: Customer-Centric Banking with Flexible Hours

Middlesex Savings Bank; Holliston (MA); On-site; USD 36,000 - 46,000; Full time

Job summary

Middlesex Savings Bank is seeking a Teller to represent the bank, promote its values, and deliver excellent customer service. You will handle a wide range of transactions, advise on products, and assist customers with questions while maintaining compliance and security standards.

Ideal candidates have a High School Diploma and 3–6 months of banking or retail cash handling experience; strong math, computer skills, and flexibility for extended or weekend hours are expected.

Qualifications

• Strong customer service, interpersonal and organizational skills desired.
• Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
• Must possess intermediate technology skills, including knowledge of Microsoft Office.
• Must be able to work extended and weekend hours.
• Scheduling and work location flexibility required.
• Must be able to stand for extended periods of time and lift 25 pounds.

Responsibilities

• Customer Experience: Develops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations.
• Operational Excellence: Ensures quality and accuracy of work; adheres to compliance, security and risk protocols.
• Teamwork: Supports the branch team and implements Bank policies to create a positive work environment.
• Credibility: Manages time and priorities; communicates professionally; supports Bank goals.
• Decision Making: Follows policies; flags risks; escalates issues as needed.
• Miscellaneous: Performs other duties to provide high service levels.

Skills

Customer service

Interpersonal skills

Organizational skills

Basic math

Microsoft Office

Flexibility

Standing/walking

Education

High School Diploma

Tools

none

Job description

Middlesex Savings Bank is seeking a Teller to represent the bank, promote its values, and deliver excellent customer service. You will handle a wide range of transactions, advise on products, and assist customers with questions while maintaining compliance and security standards.

Ideal candidates have a High School Diploma and 3–6 months of banking or retail cash handling experience; strong math, computer skills, and flexibility for extended or weekend hours are expected.