Client-Focused Teller & Digital Banking Pro

Hancock Whitney; Prairieville (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Hancock Whitney in Prairieville, LA is seeking a Financial Center Teller to deliver exceptional client service, handle deposits and withdrawals, and educate customers on digital banking tools. You will build relationships, participate in daily operations, and support risk and compliance programs.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred sales/referral experience.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs such as deposits, withdrawals, check cashing, money orders, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Sales/referrals

Customer service

Education

High School diploma or GED

Job description

Hancock Whitney in Prairieville, LA is seeking a Financial Center Teller to deliver exceptional client service, handle deposits and withdrawals, and educate customers on digital banking tools. You will build relationships, participate in daily operations, and support risk and compliance programs.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred sales/referral experience.